If you are like me and you forget to set up a conference call that is suposed to take place in an hour and you need it done right now, its a comfort knowing that you can call and set it up and get a confirmation over the phone in just a few minutes. No matter what part of the world you are calling from there is always someone at Eagle Teleconferencing to make sure this happens for you as quickly as possible. It's also extremely convenient that they can fax, e-mail, call, or keep you on the line for a confirmations. I can always expect a reply within the hour.